Privacy Policy

This Privacy Policy ("Policy") describes how 63free ("63free," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("Player," "User," or "you") who access or use the 63free online gaming platform at 63free.app. This Policy applies to all 63free services, including the website, mobile application, and any related platforms or features.

By registering an account on 63free or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 63free platform.

1. Introduction

63free is committed to protecting the privacy and personal data of all players on our platform. We understand that Filipino players trust us with sensitive information — including financial data and identity documents — and we take that responsibility seriously. This Policy is designed to be transparent, straightforward, and compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete agreement governing your use of 63free.

2. Data Controller

For the purposes of applicable data protection law, 63free is the data controller responsible for your personal information collected through the 63free platform. As data controller, 63free determines the purposes and means by which your personal data is processed.

If you have any questions about how 63free processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 16 of this Policy.

3. Data We Collect

63free collects only the personal data that is necessary to provide our services, verify player identity, process financial transactions, and comply with our legal obligations. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address	Account communication, verification, support
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details	Processing deposits and withdrawals
Transaction Data	Deposit history, withdrawal history, bet history, game activity	Account management, fraud prevention, regulatory reporting
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud detection, service improvement
Usage Data	Pages visited, features used, session duration, click patterns	Platform analytics, user experience improvement
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance

63free does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (for example, self-exclusion requests).

4. How We Collect Data

63free collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account on 63free, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the 63free platform, including through cookies, web beacons, and server logs. See Section 8 for more details on our use of cookies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors such as GCash and PayMaya.
• Publicly available sources: In limited circumstances, 63free may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

5. How We Use Your Data

63free uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 63free player account, including processing your registration and verifying your identity.
• Service delivery: To provide access to 63free games, process bets, calculate and pay out winnings, and deliver the full range of platform features.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and gaming regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the 63free platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits or cooling-off periods where requested or required.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 63free platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

63free processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for 63free's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

63free does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist 63free in verifying player identities and screening for financial crime risks.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers who process data on behalf of 63free under strict data processing agreements.
• Game content providers: Third-party game studios and live dealer providers whose games are accessible through the 63free platform, to the extent necessary for game delivery and dispute resolution.
• Regulatory authorities: Philippine government agencies, law enforcement bodies, and gaming regulators, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to confidentiality obligations.

All third parties with whom 63free shares personal data are required to process that data in accordance with applicable data protection law and 63free's data protection standards.

8. Cookies & Tracking Technologies

63free uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the 63free website or use the 63free app. We use the following types of cookies:

• Essential cookies: Required for the 63free platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how players use the 63free platform, helping us identify areas for improvement. This data does not identify you personally.
• Preference cookies: Used to remember your platform settings and preferences, such as language and display options, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content within the 63free platform. These are only activated where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 63free platform.

9. Data Retention

63free retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active 63free account, plus a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Support communications: Retained for up to three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, 63free will securely delete or anonymize it in accordance with our data retention and disposal procedures.

10. Data Security

63free implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• End-to-end TLS encryption for all data transmitted between your device and the 63free platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the 63free platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Continuous monitoring for suspicious activity and potential security incidents.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 63free:

• Right to be informed: The right to be told how your personal data is being collected and used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 63free holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by 63free.
• Right to erasure: The right to request deletion of your personal data, subject to 63free's legal obligations to retain certain data.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact 63free's Data Protection Officer using the contact details in Section 16. We will respond to all data rights requests within thirty (30) days of receipt.

12. Children's Privacy

The 63free platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law and PAGCOR regulations governing online gaming. 63free does not knowingly collect personal data from persons under the age of 21.

If 63free becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 63free, please contact our support team immediately.

13. International Data Transfers

63free primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in other countries — for example, where 63free uses cloud infrastructure or technology service providers with servers located outside the Philippines.

Where such transfers occur, 63free ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with service providers and compliance with applicable cross-border data transfer requirements under Philippine law.

14. Third-Party Links

The 63free platform may contain references to third-party services, such as payment providers. 63free is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 63free account.

15. Policy Updates

63free reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the 63free platform prior to the changes taking effect. The effective date at the top of this Policy will be updated accordingly.

Your continued use of the 63free platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request account closure.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 63free handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach the 63free Data Protection Officer at:

[email protected]

The email address above is displayed as plain text for reference only. For general support enquiries, please use the live chat feature within your 63free account. We aim to respond to all privacy-related requests within 30 days.